Our Managed Service Plans
Plan Types
We offer three Plans:
Gold
- 1-hour response time
- 20 hours per month extended coverage included
Silver
- 2-hour response time
- 10 hours per month extended coverage included
Bronze
- 4-hour response time
- no extended hours coverage included
Each plan can be purchased for one of three contract periods:
3 months
6 months
12 months
Each plan features:
- Quality Assurance
- Asset Management
- Network Documentation
- 24/7 Remote Monitoring
- Patch Management
- Trouble-ticket management
- Client Portal Access
- Management tools
- Proactive Management
- Preventative Maintenance
- Remote Support
- On-site Support
- Procurement Services
- Help Desk Support
- Scheduled On-site reviews
- Monthly health reports
- Annual IT Review
- Features backed by a service level agreement (SLA)
- SLA enforcement tracking
How is pricing determined?
There are three components that influence the price of our services:
1. The plan type (determines the response time). A contract with a 1-hour response time will cost more than one with a 2-hour response time.
2. The contract period (determines the length of the service). The rate for a 12-month contract period will be a less than the rate for a 6-month contract period because a longer contract period allows us to better plan.
3. The number and type of devices being maintained. The more devices you have and the more critical they are, the more they will cost to maintain because they will require more attention and man hours.
The details of each of our plans are documented in great detail in our service level agreement and as part of our free consultation, we explain all aspects of our service level agreement to you. For more information or to get a free quote, please click the button below now or call us at 760-889-6268 to let us know how we may be of service to you.
